Quality and Clinical Effectiveness
The role of the quality team in the CCG is to ensure that the quality of the services we provide are safe, effective and in line with the needs of the population.
Quality is made up of three key elements:
- Clinical effectiveness
- Patient safety
- Patient experience
Clinical effectiveness is defined as "the application of the best knowledge, derived from research, clinical experience, and patient preferences to achieve optimum processes and outcomes of care for patients. The process involves a framework of informing, changing, and monitoring practice." (Department of Health, 1996).
Clinical effectiveness is about improving patients' total experience of healthcare and is an essential part of improving and assuring quality. The aim of clinical effectiveness is to use evidence to improve the effectiveness of clinical practice and service delivery.
Patient safety is a broad subject which covers everything from technology and redesigning hospitals to washing hands correctly. Many of the features of patient safety do not rely on financial resources, but rather they require the commitment of individuals to practise safely.
Patient experience can be defined as the way a patient feels about their care based on all interactions: before, during, and after delivery of care. This can be affected by many factors and at many stages of the care pathway. For example if patients feel that the care they have received is of a high standard, or alternatively if they feel that the way they have been treated by staff is not acceptable, this can have a huge impact on how satisfied patients are with the health services available to them. A large component of quality and effectiveness is aiming to improve this experience for patients.